We respond to all inquiries within one business day. For existing clients requiring emergency support, please use the dedicated support line provided in your service agreement.
Business Hours:
Monday through Friday: 8:00 AM to 6:00 PM EST
Weekend: Emergency support for active clients only
Consultation Scheduling:
We offer preliminary consultations to assess project feasibility and determine fit. These consultations include a high-level technical review of your current infrastructure and specific recommendations for architecture or process improvements. No obligation follows the initial meeting.
To schedule, email info@sentrynex.com with your project overview, current technology stack, and preferred meeting times. For complex RFPs, please attach technical requirements documentation.
Response Commitments:
- General inquiries: 24 hours
- Project proposals: 48 hours
- Emergency support (existing clients): 1 hour
We do not share your contact information with third parties. All project discussions fall under mutual NDA protection upon request.
Office Location:
169 Madison Ave STE 11534 Unit 281
New York, NY 10016
United States